Frequently Asked Questions

You can view our status page by heading over to https://gascertificateappstatus1.statuspage.io/

Here you will find all of our scheduled maintenance and if there are any issues.

What’s the best way of getting in contact with us?

Live Chat
Our live chat is available everywhere within the application. All you need to do is click on the chat icon at the bottom right of every page and you will be automatically connected to one of our advisors.

Email Us
You can email us at info@gascertificateapp.co.uk for any general issues / feedback or contact sales@gascerificateapp.co.uk for any sales related questions.

Yes, you can!

So as a user, we understand that you may want to use Gas Certificate App on all of your devices. For example, you may want to use it on your mobile phone as well as our desktop application.

With Gas Certificate App, your data is automatically synced in the background meaning that you can start a certificate or invoice on your mobile phone and finish it on our desktop application.

We strive to keep your data secure, which is why we have a dedicated security policy for this issue.

SSL Encryption

• Trade App’s servers have SSL Certificates issued by leading certificate authorities, so all data transferred between users and the service is encrypted.

We do not store your credit card details

• If you choose to pay for the service by credit card, your credit card details not stored by the Service and cannot be accessed by Trade App’s staff. Your credit card details are encrypted and securely stored by either Stripe or Apple Pay. The system can only access your last 4 digits of your card number, which is to reference the card that you’re using for the system. You can view this in your profile settings.

Right to access your data

• The user has the right request access and receive a copy of their personal data and other supplementary information.
• Data may be permanently deleted by Trade Apps LTD 40 days after you stop paying for the service or at your request.

Secure Database and Backups

• Your data is stored in our Datacentre located in London
• Your data is protected with bank level encryption with hardware / software firewalls in Trade Apps network.
• Daily backups stored in different locations.
• Live replication to disaster recovery.
• Automatic failover.

You own Your Data

• Your data entered by you remains your property and Trade Apps will never use or make available for use any of this information without your permission.
• Trade Apps can only access your data for the following purposes:
  • Assist with a resolution of a system issue or error.
  • Enable correct backup / restoring of the system.
  • Ensure the system working as intended, maintenance of systems and databases.

Our emails will arrive 99.9% of the time, but occasionally you may encounter a problem.

Senders Email
Any emails sent via our software originate from no-reply@gascertificateapp.co.uk. However, your customers will see the sender appear as your company name. When they reply, they will be replying to your admin email address.

If you would like more details specific to your customer, please provide us with any email addresses that you would like us to look at.

We can only see emails sent within the last 5 days.

Other Scenarios

Spam folders
Your email client may be incorrectly labelling your Gas Certificate Email as spam. Check that the email address noreply@gascertificateapp.co.uk is not in your email black list. You can also add noreply@gascertificateapp.co.uk to your white-list to ensure that all of our emails from our servers reach you.

Please view the link below to learn how to whitelist an email in your email client: Whitelist Guide.

Custom Domains
If you are using a custom domain name (e.g. @company.plumbing), you are more likely to be on an email blacklist. You can check to see if you are by entering your email domain in the website below.

http://mxtoolbox.com/domain/exampledomain.co.uk/