We are Trade Apps Limited (“we”, “our”, “us”) and operate under the names of Gas Certificate App and Electrical Certificate App. We’re committed to protecting and respecting your privacy. If you have any questions about your personal information, please chat with us through the applications, or by emailing us at info@tradeapps.co.uk, or by writing to us at Trade Apps Limited at Office 33, 599-613 Princes Road, Dartford, Kent DA2 6HH.
Purpose of this privacy policy
This privacy policy should be read alongside the following policies
Information we hold about you
When you use our website or app, we collect personal data. The ways we collect it can be broadly categorised into the following:
Information you provide to us directly: When you register via our website or app, we might ask you to provide personal data to us. For example, we ask for your name, address and email address and Gas Safe No/NICEIC certification number when you sign up for a free 14-day trial on either application, contact us with questions or request support. You’re not obliged to give us your personal data, but it might mean you can’t use our website of mobile application.
Information we collect automatically: We collect some information about you automatically when you visit our websites or app, like your IP address and device type.
We also collect information as you interact with our Website and App, we may automatically collect Technical Data about your location, equipment, browsing actions and patterns. This information is useful for us as it helps us get a better understanding of how you’re using our website and app so that we can continue to provide the best experience possible
Some of this information is collected using cookies. Please see our cookie policy for further details.
Information we get from third parties: The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or social media. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.
Where we collect personal data, we’ll only process it:
- to perform a contract with you, or
- where we have legitimate interests to process the personal data and they’re not overridden by your rights, or
- in accordance with a legal obligation
- where we have your consent.
If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our website or app may not be available to you.
Please note we do not collect any Special Categories Data about you (such as details about your ethnicity, region or religious beliefs, sexual orientation, political opinions, trade union membership, and so on).
How we use your information
We use your personal data to operate our website/app and provide you with a service you’ve requested. To provide this service and meet our legal obligations, we use it to:
To communicate with you. This may include:
- providing you with information you’ve requested from us or information we are required to send to you like changes to our websites and services, security updates, or assistance with using our website or app.
- marketing communications (about Gas Certificate App/Electrical Certificate App or another product or service we believe are of legitimate interest to you) in accordance with your marketing preferences. You’ll always be able to unsubscribe from our emails.
- asking you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with).
To support you: This may include assisting with the resolution of technical support issues or other issues relating to the website or app, whether by email, in-app support or otherwise.
To enhance our websites and services and develop new ones: For example, by tracking and monitoring your use our website and app so we can keep improving, or by carrying out technical analysis so that we can optimise our customer experience and provide you with more efficient tools.
To protect: So that we can detect and prevent any fraudulent or malicious activity. As well as keeping internal records accurate and up to date.
Who we share it with?
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
- may include assisting with the resolution of technical support issue.
- third-party policy
How long we keep it
We keep your data as long as you’re using the Trade Apps digital certification applications and for a necessary period of time afterwards in accordance with our data retention policies and practices or until you request that the Data be deleted. Following that, we’ll make sure it’s deleted or anonymised.
Security
Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate measures in place to make sure that happens. For more information, please see our security policy.
GDPR
We understand our roles as both data controllers and data processors in relation to the General Data Protection Regulation.
When you visit our websites or applications to sign up for a free 14-day trial of the Gas or Electrical Certificate App we hold your personal details and act as a data controller and data processor. We use other third-party software tools (sub-processors) to assist us in analysing data and marketing our services to you. We only use reputable third-party tools provided by companies that adhere to our privacy standards. To find out more including their privacy policies please see our Third-Party policy.
We also act as a data processor on behalf of our customers. Our customers may enter client’s personal data such as names, emails, telephone numbers and addresses into the Gas or Electrical Certificate App system. They have the ability to edit and delete client data themselves or they can ask us to delete data by contacting us on one via the live chat facility or email us at info@tradeapps.co.uk, Customers can also produce a personal data report upon request.
Where we share data
We might transfer and store the data we collect from you somewhere outside the European Economic Area (‘EEA’). People who work for us or our suppliers outside the EEA might also process your data. We may share data with organisations and countries that:
Your Rights
You have the right to
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@tradeapps.co.uk
Queries and complaints
If you have any questions regarding our privacy details or data protection, please email us at info@tradeapps.co.uk
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Telephone: 0303 123 1113
Changes to this policy
We’ll post any changes we make to our privacy notice on this page and, if they’re significant changes we’ll let you know by email.